Wooden beer mugs, wine goblets, bowls, and other functional wood art by Reincarnated Trees

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Resume

If you are really interested in what I do and have done in the "real world" here's my resume.  No art classes, no woodturning classes, just economics and business and a long career in Human Resources, Training, and Retail Management.

John R. Becker
beckej01@hotmail.com

West Bloomfield, Michigan 48322

Phone: 248-851-0937

Career Summary
A Human Resources / Training professional experienced in developing, delivering and administering training and selection systems for hourly and management employees. Experienced working in union, non-union, company and franchise environments. Independent, creative, self-starter.

Professional Experience
United Road, Romulus, MI 2007-Present
National automotive transport company with over 70 terminals throughout the United States

Director of Education
Supervised, developed and delivered driver and management training for the company.
* Developed BEST LOAD, a 4 week program to teach the Basics of Effective and Safe Transport, Learning to be On time and Damage free to all newly hired car haulers. This helped reduce 90 day turnover from 39% in 2006 to 26% in 2008.
* Supervised 2 experienced car haulers who served as subject matter experts in training over 260 new car haulers.
* Wrote the Terminal Manager Quick Reference for newly promoted Terminal Managers.
* Revised and updated the Driver Handbook.
* Wrote the Road to Effective Communications and Road to Effective Interviewing and Selection Workshops.

Denny's, Spartanburg, SC 1995-2006
National 24 hour, family restaurant chain with over 1600 company and franchise locations.

Management Training Consultant (Field Training Manager) 1996-2006
Supervised and delivered management and operations training for company and franchise restaurants in Michigan, Ohio, New York, and Ontario, Canada.
* Facilitated workshops covering a broad range of operational procedures and legal compliance issues for thousands of Denny's employees and managers.
* Developed Financial Analysis, Management Communication, Time Management, and Restaurant Staffing workshops used throughout the Denny's chain.
* Wrote lyrics for 21 Denny's songs used in Regional meetings and restaurant pep rallies.
* Created a spreadsheet to quickly calculate total turnover cost for a single unit or multiple units. Helped our region achieve turnover 20% below company average.
Divisional / Field Training Director 1995-1996
Supervised Regional Training Managers in the Midwest, Great Lakes, and New England areas.
* Managed nine Field Training Managers throughout the Midwest and Eastern United States.

Frank's Nursery and Crafts, Detroit, MI 1990-1994
Regional retailer of craft supplies and horticulture products. Operated up to 267 stores.

Director Human Resource Development
Started up the Human Resources Development department and delivered technical and management training company-wide.
* Supervised the Horticulture Education and Store Training departments within HRD.
* Created Frank's University with emphasis on developing Store Managers and preparing them to become District Managers.
* Led the team in rolling out Harvard University's "Achieving Breakthrough Service" program to 1200 Field and Store Managers in a six month period.
* Produced Training Videos on plant care and cash register operations.

Borman's / Farmer Jack Supermarkets, Detroit, MI 1986-1990
Regional supermarket chain operating over 70 Farmer Jack Supermarkets.

Manager, Training and Development
Started up the Training and Development department. Developed and delivered training programs and assisted other departments within Human Resources.
* Created and delivered multiple management and operational training programs.
* Initiated succession planning for all corporate Director and VP positions.
* Conducted college recruiting for store management candidates.
* Developed and administered an assessment center for selecting 60 Store Managers.
* Assisted other departments with all aspects of Human Resources.

Safeway Stores, Oakland, CA 1973-1986
International supermarket chain operating over 2,000 stores in the United States, Canada, United Kingdom, and Australia.

Personnel Research Manager 1979-1986
Developed and implemented state of the art Human Resource programs.
* Designed and administered assessment centers to select Store and District Managers.
* Four year study on impact of Store Manager Assessment program showed $90,000 per year in improved net profit per manager selected. Overall impact $45,000,000.
* Developed and validated entry level selection systems for store clerk and warehouse order selector.
* Adapted and installed assessment centers in Canada, the U.K. and Australia.
* Designed and conducted opinion surveys on an employee population of over 170,000.
Supermarket Manager 1973-1979
Supervised employees and managed the operation of three Safeway supermarkets in Iowa.

Education

Masters of Business Administration, University of California, Berkeley, CA 1983

Bachelor of Arts, Economics, Iowa State University, Ames, IA 1979

Studied Labor / Industrial Relations at Michigan State University 1967-1972

Military Service

US Army Infantry, Sergeant, 101st Airborne, Vietnam 1968-1970
Combat Infantry Badge, Bronze Star, Army Commendation Medal, Vietnamese Gallantry Cross with Bronze Star.

Certifications

Certified to facilitate ServSafe, Situational Leadership II, and Civil Treatment for Managers, as well as over twenty management development programs. Member of the American Society for Training and Development.

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